Privacy Policy

Last Updated: 1 July 2025

Your privacy matters to us. Please read this policy carefully. By using our website, you agree to the practices described here. For our rental terms, see our Terms and Conditions.

Information We Collect

We collect the following personal information: name, address, phone number, email address, driver's licence details, and payment details.

Personal information is collected when you make a booking, submit an enquiry, or communicate with us via WhatsApp.

We automatically collect usage data when you visit our website, including pages visited, time spent on pages, browser type, and device type.

We use cookies on our website, including cookies placed by Google Analytics 4 (tag G-2RV2MZXEEJ) to collect usage data.

How We Use Your Information

  • To process bookings and deliver rental services.
  • To communicate with you regarding your bookings, including via WhatsApp.
  • To send service-related updates and notifications.
  • To comply with legal obligations under the laws of Pakistan.
  • To analyse and improve website performance and user experience.

We do not use your personal information for unsolicited marketing without your consent.

For information about our booking and cancellation practices, see our FAQs.

Sharing Your Information

Personal information may be shared with third-party providers, including payment processors and insurance providers, solely for the purpose of delivering rental services.

Usage data is shared with Google Analytics 4 for website analytics purposes.

Personal information may be disclosed to law enforcement or regulatory authorities when required by the laws of Pakistan.

Khalifah Motors does not sell your personal information to third parties.

Third-party providers are required to handle personal information in accordance with applicable data protection obligations.

Cookies and Tracking Technologies

We use cookies to support website functionality and analytics.

Google Analytics 4 places cookies on your device to collect usage data.

You can disable cookies through your browser settings.

If you disable cookies, some website features may not function as expected.

We do not use cookies for targeted advertising.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you suspect unauthorised access to your personal information, please contact us immediately.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected.

Personal information may be retained for longer periods where required by the laws of Pakistan or for legitimate business purposes such as dispute resolution.

Usage data collected by Google Analytics is retained in accordance with Google Analytics' data retention settings.

Your Rights

  • You have the right to request access to the personal information we hold about you.
  • You have the right to request correction of inaccurate or incomplete personal information.
  • You have the right to request deletion of your personal information, subject to legal retention obligations.
  • You have the right to object to the processing of your personal information.

To exercise any of these rights, please contact us using the contact details provided on this page.

We will respond to rights requests within a reasonable timeframe.

WhatsApp Communication

WhatsApp is our primary channel for bookings and customer communications.

Messages sent via WhatsApp may contain personal information and are subject to WhatsApp's own privacy policy.

We use information shared via WhatsApp solely to process bookings and respond to enquiries.

Please refer to WhatsApp's privacy policy for information on how WhatsApp processes your data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting to the website.

We encourage you to review this Privacy Policy periodically. For our rental terms, see our Terms and Conditions.

Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.

Any disputes arising from this Privacy Policy are subject to the exclusive jurisdiction of the courts of Pakistan.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: